Troubleshooting

Sometimes things don’t work exactly as expected, and we know that can be frustrating. We’re aware of these issues and are already working on permanent fixes. Until then, here are the known issues and some workarounds you can use right away.

Error message when rendering

This mostly happens when your Internet connection is unstable. So please make sure you’re:

1. Connected to a stable Wi-Fi connection.

2. Not using a VPN to change your location.

3. Not using Starlink.

4. Not using the Brave browser.

If none of the below apply to you, try clearing your browser cache. Here are the instructions depending on what browser you’re using:

• Chrome: https://support.google.com/accounts/answer/32050

• Safari: https://support.apple.com/en-il/guide/safari/sfri11471/mac

• Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

• Edge: https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

Error message when trying to download 4k renders

This error is often also related to an unstable connection. If you see the download pop-up, clicking the “ready to download” link instead of the button usually helps.

Your render will open in a new window. From there, select “Save image as…” and select where to download the image.

If this doesn’t help either, please clear your browser cache as described in the section before.

People and vehicles are not sharp

For best results, we recommend adding people and vehicles using the Edit by Prompt tool, instead of rendering them from the input image.

Distorted text, logos, and signage

Some text and logos are not handled well by our rendering engines, and there’s no solution for that at this point. It will be fixed in the next engine update.

Warped or distorted elements

Repeated, closely spaced elements such as louvres and roof tiles might get distorted. The workaround is to apply them to your render using the Edit by Prompt tool. This is also an item on our to-improve list for the next engine update.

Wrong sunlight direction

You can control the sunlight by adding to your prompt “…sunlight from the front of the building” or “…sunlight from behind the camera”. Always mention it in relation to the main subject or the camera. A dedicated sunlight direction tool is coming soon.

Render doesn’t follow the input image and was completely changed

This can happen if your prompt mentioned something that wasn’t in the input image, e.g. input contains a building in an urban setting, but the prompt mentions woods and mountains.

To add elements that are not in your input design, always use the editing mode.